Innovatio has played a pivotal role in Puerto Rico's digital transformation, particularly through its development of the CESCO Digital app and the groundbreaking virtual driver’s license feature. This app, created in collaboration with PRITS and DTOP, has significantly improved the accessibility and efficiency of government services, reducing the need for physical visits to government offices—a vital advancement during the COVID-19 pandemic. Innovatio’s expertise ensured the virtual driver’s license is secure, user-friendly, and legally valid, positioning Puerto Rico as a leader in digital driver services. As Innovatio continues to innovate, it remains central to Puerto Rico’s vision for a more connected and efficient future in government services.
In a world increasingly driven by digital solutions, the need for innovative approaches to everyday services has never been more critical. This is particularly true for government services, where efficiency, accessibility, and security are paramount. In Puerto Rico, the push towards digitalization has seen significant progress, particularly through the efforts of the Puerto Rico Innovation and Technology Service (PRITS) in collaboration with the Department of Transportation and Public Works (DTOP). At the forefront of this transformation is Innovatio, the company entrusted with the development of the CESCO Digital mobile app and its groundbreaking virtual driver’s license feature.
Innovatio was selected to lead this ambitious project due to its proven track record in developing secure and user-friendly digital platforms. The CESCO Digital app, which has become a vital tool for Puerto Ricans, represents a significant leap forward in how government services are delivered. This mobile application was designed to streamline a variety of processes, making them more accessible to the public while also reducing the need for physical visits to government offices—a particularly crucial advancement during the COVID-19 pandemic.
One of the most noteworthy features of the CESCO Digital app is the virtual driver’s license. This feature, which was developed by Innovatio in close collaboration with PRITS and DTOP, represents a significant innovation in driver services. Once the required legal frameworks are approved by the Puerto Rico Legislature, this virtual license will offer a full version of a traditional driver’s license, complete with all necessary information such as license number, date of birth, and expiration date.
The introduction of the virtual driver’s license marks a pivotal moment in Puerto Rico’s technological transformation. As Glorimar Ripoll-Balet, head of PRITS, noted, this feature positions Puerto Rico as a leading jurisdiction in the digitalization of driver services. The virtual license not only promises convenience but also incorporates the “required security and validity elements of a physical driver’s license,” ensuring that it meets the stringent standards necessary for legal recognition.
Innovatio’s role in developing this feature cannot be overstated. The company’s expertise in digital solutions has been instrumental in ensuring that the virtual license is both secure and user-friendly. This has involved working closely with PRITS and DTOP to integrate the license into the broader ecosystem of the CESCO Digital app, ensuring that it complements other services such as the CESCO Citas, which allows users to schedule appointments at the various CESCO offices across the island.
The CESCO Citas feature, another key innovation, was developed as part of the ongoing upgrades to the CESCO Digital app. Initially launched over a year ago, this service has significantly reduced the time required to complete transactions at CESCO offices by allowing citizens to book appointments in advance. With the impact of the COVID-19 pandemic, the need for such a system became even more critical. Innovatio’s updates to the app have enabled all transactions—including vehicle title transfers, registrations, and renewals—to be handled seamlessly through the platform, eliminating the need for long queues and minimizing physical interactions.
The work done by Innovatio on the CESCO Digital app highlights the company’s commitment to making life easier for Puerto Ricans through innovative technology. As Ripoll-Balet emphasized, the virtual driver’s license is just the beginning. Innovatio, in partnership with PRITS and DTOP, continues to work on additional functionalities that will further enhance the app and expand its capabilities.
In a broader sense, Innovatio’s involvement in this project reflects a vision for a more connected and efficient Puerto Rico. By harnessing technology to simplify and secure government services, Innovatio is helping to build a future where citizens have greater access to essential services at their fingertips. This aligns with the overarching goals of PRITS and DTOP to modernize Puerto Rico’s infrastructure and make it a leader in digital government services.
As the digital transformation of Puerto Rico’s driver services continues, Innovatio’s role will remain central. The company’s successful development of the CESCO Digital app and the virtual driver’s license feature underscores its capacity to lead complex technological projects that have a lasting impact on society. With continued collaboration and innovation, the future of government services in Puerto Rico looks brighter than ever, and Innovatio is at the heart of this exciting evolution.